Customer Service Manager - State Farm Agent Team Member
Full Time in Irving, TX
Benefits
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
ROLE DESCRIPTION
Be a part of a new and thriving team that grows together, personally and professionally. Enjoy a long-term rewarding career experience by helping to protect members of the community from everyday risks and make a lasting impact on their lives. This is a role that offers plenty of growth opportunities, stability, and career advancement.
Our office and this full-time Customer Service Manager role is conveniently located in Irving - Las Colinas. As a Service Manager, you will be responsible for reviewing policies & accounts, explaining rate increases & decreases, retaining business, answering inbound calls/texts/emails, calling out to customers with important updates, updating policies, scheduling appointments, educating customers, identifying & uncovering additional needs. You will also collaborate with other office team members to role play, build new skills and develop abilities that will last a lifetime. RESPONSIBILITIES & QUALIFICATIONS
- Must be located in Texas, eligible for employment in the U.S. and able to work in-office.
- Warm, sincere & outgoing personality.
- Must obtain both Texas Insurance Licenses prior to starting. Exam materials & license fee is reimbursable. Bonuses available for passing exams.
- Property & Casualty License and
- Life & Health License
- Ability to prioritize service tasks while managing the flow of inbound service calls, texts & emails.
- Responsive communicator with a sense of urgency.
- Goal-oriented and self-motivated.
- Ability to calmly serve policyholders who might be upset or confused and do so with a positive tone and attitude.
- Comfortable asking current customers and prospects about other needs such as life or health insurance, and investment needs.
- Undeterred by rejection or failure - a growth mindset.
- Ability to demonstrate sincerity and a genuine interest in helping others protect themselves from everyday risks.
- Basic knowledge of insurance and insurance products - a willingness to learn more about the industry & State Farm product offerings.
- Coachable - a desire to learn & follow proven methods.
Ability to navigate a Customer Relationship Management software (e.g. Salesforce) and coordinate office tasks, activities and appointments via Microsoft
RESPONSIBILITIES
- Oversee and manage all office service tasks & activities and monitor customer retention.
- Develop and implement customer service policies and procedures.
- Process more complex insurance policy updates for multi-line household accounts
- Handle customer complaints and issues that were escalated beyond original team member.
- Train and mentor other service representatives.
- Conduct new customer onboarding appointments.
QUALIFICATIONS
- 3+ years of experience in customer service or with 2+ years in a managerial role.
- Property & Casualty and Life & Health licenses are active, up to date, with no other active insurance carrier appointments.
- Ability to think critically on your own, and to use the resources available to properly service accounts autonomously.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
Compensation $52,000.00 - $60,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none